I've never hired a private detective. What can I expect when I call?
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You can expect a friendly voice on the telephone
from someone who listens and wants to help. You
are calling because you need help and we
are here to help with those problems
that are confidential, personal, and
unusual.
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How do I know if my problem is one that a private investigator would take?
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To find out if we can help
with your problem, call and ask. If we
can't help, we will most likely be
able to refer you to a source that
can help.
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What if I can't afford an investigation by a detective agency?
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You will be surprised at how
reasonable an investigator's
services can be; we are no different
from any professional you may hire
to assist you.
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Do you take payments over time?
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No, but your investigation can probably be broken down into parts
that can be paid as we make progress
on each one.
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Do you take credit cards?
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Yes, we accept all major credit
cards: Visa, MasterCard, Discover,
and American Express. Your billing
statement will show "First Net Web,
Inc." as the company taking payment
in order to protect the
confidentiality of our services to
you.
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What happens if you get caught? Will you tell anyone you were doing this for me?
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We do not "get caught" and we do not
under any circumstances name our
client. Our
services are confidential and
protected by US and Georgia Laws.
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How can I call you without
anyone finding out?
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Call us from a phone that you
consider safe (office, relative,
friend, pay-as-you-go) and if you
leave a message give us a phone
number and a time to call that is
safe. We call from a private
number and we do not leave messages,
we do not identify ourselves as an
investigator, nor do we speak to
anyone but you - unless you tell us
otherwise.
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How do I keep in touch with you during the investigation?
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You can call us anytime, 24 hours a
day, 7 days a week. We do not
use answering services, we do not
hide behind voice mail, and we are
always available. If you get
voice mail you can expect a call
back within a few minutes, no matter
what time it is.
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How do I know you are legitimate?
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We are members of
the Metro Atlanta Better Business Bureau
and you can check
our unblemished service history with them.
A list of professional associations
is on our About Us page. Of course,
the best way is
to call for a free consultation and judge our merits yourself.
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How can you sit outside a house and watch what happens without being caught?
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We begin a surveillance by analyzing
the surrounding area to determine
the best method to stay in there without arousing suspicion. We are professional investigators trained
and experienced in covert undercover operations
and we will find a way that will
work for every situation. You
simply must trust us on this because
we do not divulge our methods.
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Will you record conversations you overhear?
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No, we cannot record conversations we overhear. It is against the law in Georgia to record a conversation in which you are not
actively participating. However, if we are a part of the conversation, like when we are doing a witness interview, we can covertly record it.
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Can you really tell me what my spouse is doing online?
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Yes we can. We use computer forensics and Internet investigative tools to recover e-mails, chat room conversations,
Instant Messages, and much more. We are
licensed experts and our many years of experience have taught us
how to track down almost any information that flows through the
Internet.
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Can you get the telephone records from my spouse's cell phone?
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Although we have access to many different types of confidential informants, we do not access or provide copies of telephone
records unless you own the phone. Our investigations are conducted to provide the answers you need and to provide them legally
so that all evidence is admissible
in court.
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What about GPS tracking? Can you put a device on my spouse's car to track them?
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Yes, we can and we will if you give us
legal authorization. We can covertly attach the device when it is away from home
in a public area. Once the device is in place, we can track the vehicle as it travels from place to place. Once the
investigation is complete, we covertly remove the device and no one is the wiser - except you and your attorney!
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What do you provide as a final product?
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We provide video with date/time
stamps, a detailed written report,
and an itemized invoice. The video will document all of the time we spend on surveillance
as well as provide the evidence of wrongdoing by a subject under surveillance. The written report is the testimony of the investigators who witnessed the events. If the investigation
involves other people or records, then the documentation will include evidence from those sources (courts, vital statistics, witness statements,
etc.) as
part of the final product. The
invoice will match the video
evidence and the written report.
All of our time is fully documented
so there is no question of the
activities that resulted in charges.
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Do you guarantee your services?
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While we do not guarantee that your investigation will turn out like you want it to, we do guarantee that you will be satisfied with
the quality of our services. We depend on referrals from satisfied clients and we do everything possible to assure that every client
receives more than they expect. If you are not satisfied with our services, we will work with you to rectify the situation in a prompt
and friendly manner.
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What if I change my mind and decide to cancel an investigation?
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If you change your mind during the course of an investigation, we will immediately terminate our services and prepare a final report
with the associated evidence. We will also provide an itemized invoice for services that have already been given
and refund the remaining retainer.
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Can you start immediately or do I have to plan ahead?
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We are a professional agency and we
are fully staffed. Safe Harbor
Investigations is the most
responsive agency in the North
Georgia area and we will begin when
you need us - immediately if
necessary.
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How many investigators do you have?
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We have six
professional and experienced investigators
licensed by the State of Georgia.
You will be assigned one or two
primary investigators with whom you
can speak at any time about your
case. They will know every
aspect of your case at any all
times.
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