|I've never hired a private detective. What can I expect when I call?
|You can expect a friendly voice on the telephone
from someone who listens and wants to help. You
are calling because you need help and we
are here to help with those problems
that are confidential, personal, and
|How do I know if my problem is one that a private investigator would take?
| To find out if we can help
with your problem, call and ask. If we
can't help, we will most likely be
able to refer you to a source that
|What if I can't afford an investigation by a detective agency?
|You will be surprised at how
reasonable an investigator's
services can be; we are no different
from any professional you may hire
to assist you.
|Do you take payments over time?
|No, but your investigation can probably be broken down into parts
that can be paid as we make progress
on each one.
|Do you take credit cards?
|Yes, we accept all major credit
cards: Visa, MasterCard, Discover,
and American Express.
|How can you sit outside a house and watch what happens without being caught?
|We begin a surveillance by analyzing
the surrounding area to determine
the best method to stay there without arousing suspicion. We are professional investigators trained
and experienced in covert undercover operations
and we will find a way that will
work for every situation. You
simply must trust us on this because
we do not divulge our methods.
|Will you record conversations you overhear?
|No, we cannot record conversations we overhear. It is against the law in Georgia to record a conversation in which you are not
actively participating. However, if we are a part of the conversation, like when we are doing a witness interview, we can covertly record it.
|Can you get the telephone records from my spouse's cell phone?
|Although we have access to many different types of confidential informants, we do not access or provide copies of telephone
billing records. Our investigations are conducted to provide the answers you need and to provide them legally
so that all evidence is admissible
|What do you provide as a final product?
|We provide video with date/time
stamps, a detailed written report, photographs,
and an itemized invoice. The video will document all of the time we spend on surveillance
as well as provide the evidence of wrongdoing by a subject under surveillance. The written report is the testimony of the investigators who witnessed the events. If the investigation
involves other people or records, then the documentation will include evidence from those sources (courts, vital statistics, witness statements,
part of the final product. The
invoice will match the video
evidence and the written report.
All of our time is fully documented
so there is no question of the
activities that resulted in charges.
|Do you guarantee your services?
|While we do not guarantee that your investigation will turn out like you want it to, we do guarantee that you will be satisfied with
the quality of our services. We depend on referrals from satisfied clients and we do everything possible to assure that every client
receives more than they expect. If you are not satisfied with our services, we will work with you to rectify the situation in a prompt
and friendly manner.
|What if I change my mind and decide to cancel an investigation?
|If you change your mind during the course of an investigation, we will immediately terminate our services and prepare a final report
with the associated evidence. We will also provide an itemized invoice for services that have already been given
and refund the remaining retainer.
|Can you start immediately or do I have to plan ahead?
|We are a professional agency and we
are fully staffed. Safe Harbor
Investigations is one of the most
responsive agency in the North
Georgia area and we can usually begin when
you need us.